Workplace and Facilities Manager, North America

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

ZoomInfo is seeking a hands-on, systems-first Manager, Workplace Experience and Facilities. Reporting to the Head of Global Real Estate, Workplace and Security (GREWS), you will partner closely with this leader to translate global workplace and security strategy into consistent, high-quality execution across North American hubs. This role sits at the intersection of facilities management, physical security, and employee experience - accountable for building a scalable, consistent operating model across all North American sites, while tailoring the on-the-ground experience to the unique culture and needs of the hub locations.

You will lead a distributed team across three primary locations. You and your team own day-to-day operations spanning preventative maintenance, vendor relationships, fire life safety, access control, employee recognition, and onsite events. This role is ideal for someone who has scaled facilities and workplace programs in a high-growth environment, has technical facilities knowledge, and who brings a people-first mindset to both team and stakeholder management.

What You'll Do:

Facilities and Physical Security:

• Build upon established facilities management programs, ensuring operational excellence at every site.

• Own preventative maintenance, vendor management, and moves/adds/changes (MACs) at hub sites, ensuring accuracy of space management software and seating assignments.

• Manage internal ticketing system, ensuring team response time meets SLAs

Department: 963 HR - People Experience