Technical Support Engineer

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

As a New Relic Support Engineer, you know more about our products than any other function and you feel a sense of pride and satisfaction in helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp so that we can provide outstanding assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer empathy, your learning opportunities will never end.

Are you ready to become our next Support Engineer passionate about today’s Infrastructure issues?

What you'll do

• Collaborate across teams to assist in solving complex technical customer problems across our product suite

• Strong analytical and technical troubleshooting skills

• Impeccable customer service skills and display genuine empathy towards customers.

• Work closely with our software engineering teams to resolve advanced customer issues.

• Support New Relic customers by resolving various installation, configuration, and data exploration requests.

• Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.

• Advance your skills through additional train

Department: Global Technical Support