Workplace
hybrid
Employment
Internship
Published
Aug 11, 2026
Closes
No date supplied
The role
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on supporting customers with any technical questions or issues related to Datadog. PSEs engage with Datadog’s Premier Customers via asynchronous technical support channels and are also involved with relationship-building cadence calls, technical troubleshooting calls, conferences, and projects. You will work directly with Datadog’s Premier Customer base and be immersed in an environment where you will expand your knowledge and skill set, be challenged, and witness your contributions to Datadog and our clients.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
• Respond to technical client requests (email / chat / video call) on our fast paced team while educating our clients on the use of the platform
• Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their questions
• Participate in routine health check meetings with Premier Customers
• Reproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that Datadog works with
• Build out internal documentation and knowledge based articles
• Drive product and engineering conversations based on customer needs and use cases
• Work from a Datadog office 3 - 5 days per week
Who You Are:
• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• A tinkere
Requirements
Department: Support Engineering