Technical Services Engineer

The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. Join us at the forefront of data and application development.

MongoDB Technical Services Engineers combine deep technical expertise with exceptional problem-solving and customer-service skills. You’ll advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure.

We’re looking for candidates based in Dublin to join our vibrant office and collaborative in-office team. This is a five-day role with one of the following schedules: Tuesday–Saturday, Sunday–Thursday, or a five-day pattern covering both Saturday and Sunday. Under our hybrid model, employees on weekend schedules are expected to work from the office two days per week.

Cool things you’ll do

You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll:

• Solve customer challenges across architecture, performance, recovery, and security

• Lead investigations from diagnosis to resolution, providing clear, actionable guidance

• Partner with Product Management and Engineering to advocate for customers and improve MongoDB

• Build tools, documentation, and training while mentoring peers and raising technical excellence

What you need

We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following:

• 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field

• Experience running complex, mission-critical production database systems

• Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, cluster

Department: Technical Support EMEA