Technical Services Curriculum Engineer

About the team

Our Technical Services (TS) team members use their exceptional problem solving and customer service skills in conjunction with their deep technical experience to advise customers and to solve their complex MongoDB problems.

The Curriculum Engineer will work closely with this team and the rest of the TS Enablement program in order to create and maintain technical education modules for both new and upskilling team members to perform their support tasks at the highest levels. Responsibilities include designing,creating and delivering interactive internal training modules in cooperation with technical leaders and subject matter experts.

We are looking to speak to candidates who are based in Vancouver for our hybrid working model.

Responsibilities

• Develop, maintain, and continually improve internal training materials (videos, slides, reference materials, evaluations, etc.)

• Identify technical and procedural training needs across the team

• Help foster a culture of continual learning, skill sharing through live training, coaching and mentoring

• Build out the training curriculum, module hierarchy and training policies

• Foster subject-matter expert contributions to the creation and review of technical content

• Establish and report on training KPIs and success metrics

• Create environments and technical exercises for hands-on engineering workshops

• Improve practices and tooling related to the training content lifecycle

• Evaluate and recommend the most effective delivery methods for training

• Suggest the appropriate cadence to keep key skills fresh as well as supporting new product and feature readiness across the organization

• Work with a globally distributed team across multiple time zones

Requirements

• Experience developing and delivering technical education/training

• Experie

Department: Technical Support Operations