Team Lead, Provider Data Operations

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

As a Provider Data Operations Team Lead, you will have end-to-end ownership of planning and execution for both internal processes and projects. You’ll be responsible for supervising and managing the team and will own our core processes, performance management, tactical coaching, and ensuring productivity, quality benchmarks, and SLAs are met consistently. You will also partner with the different teams to identify, pilot, and operationalize AI- and automation-driven tools that reduce manual work, improve data quality, and scale our workflow

Department: Provider Set-Up