Supervisor, Spaceport Operations - Moon Corps

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SUPERVISOR, SPACEPORT OPERATIONS - MOON CORPS

The role of Spaceport Operations Supervisor will be to provide the management of the organization’s housing accommodations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Supervisor will include but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, creating and implementing processes to improve the growing operation, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Spaceport Operations Supervisor will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

• Oversee Spaceport operations including strategy and execution leasing/traveler housing program, transportation and amenities

• Monitor quality and consistency of Spaceport operations by setting and enforcing standards, inspecting and routinely walking areas of responsibility

• Train staff on customer service, anticipating guest needs and problem resolution

• Enforce proper safety practices with staff and leads

• Coordinate and enhance time management for team

• Monitor financial activities for Spaceport operations strategically

Department: Starbase Spaceport - Core