Success Team Manager (Growth and Retention) - B2C

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE PRO SUCCESS TEAM The Pro Success team partners with service professionals to help them grow sustainable, successful businesses on Thumbtack. Through consultative guidance, business insights, and product expertise, we help pros maximize their return on investment while delivering exceptional customer experiences. We work closely with Product, Marketing, Sales, Operations, and Analytics to identify opportunities that improve customer outcomes, shape the evolution of our platform, and accelerate business growth. ABOUT THE ROLE As a Customer Success Manager (CSM), you bring our Thumbtack mission to life! This leadership role is a part of our outbound sales and success efforts, where you would work specifically with a team to resolve customer plans to service their homes. By coaching your team in handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best Managers are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals with their team of individual contributors. The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet

Department: Success; Team: Success