Starlink Enterprise Account Manager (Retail)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ENTERPRISE ACCOUNT MANAGER (RETAIL)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:

• Act as the primary point of contact for a portfolio of Retail customers by building and managing a one-to-many strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue

• Delivering impeccable customer service at scale to Retail customers and distributors

• Developing an engagement strategy and content for Retail organizations that enables continuous growth and self-support

• Work closely with distributors, retailers, production planning, sales, and logistics to create and manage orders, delivery timelines, invoices, e-invoices, payments and credits

• Building relationships to identify requirements and manage expectations

• Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our Retail business

• Retaining and growing the value of Retail accounts in both hardware and service revenue

Department: Starlink Enterprise Sales & Account Management