Starlink Aviation Specialist

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK AVIATION SPECIALIST

The Starlink Aviation team is developing mobility solutions for aircraft that will connect to the Starlink constellation and provide an amazing in-flight customer experience. As an Aviation Specialist, you will be responsible for monitoring the performance of Starlink products in a variety of airframes and mobile platforms. You will help solve aviation-specific issues, run root cause investigations, and work with design, test, and manufacturing teams to improve Starlink product quality. You will coordinate and support Starlink aviation installations, help manage the lifecycle of the product, and improve Starlink customer processes.

RESPONSIBILITIES:

• Serve as primary SpaceX technical focal point for Starlink Aviation, interfacing with airline/customer operations point-of-contact

• Develop and document procedures to train internal on-call operators for customer support, remote troubleshooting, and debugging

• Own external-facing certification and airline contractual deliverables in support of troubleshooting and maintenance of Starlink Aviation systems

• Coordinate and support Starlink Aviation installations and provisioning to the network

• Build, test, and maintain representative ground test setups to reproduce field issues and aid in root-cause issues

• Provide hands-on support for site surveys for new product development and hardware investigations in the field

• Monitor fleet health and take ownership of the overall performance of the installed fleet, coordinating with software, network, and aircraft technicians

Department: Starlink Aviation Reliability