Starlink Account Manager (US Federal)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ACCOUNT MANAGER (US FEDERAL)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to.

In the past year, the Starlink team has signed contracts with customers who will deploy high speed internet at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large enterprises to manage Starlink themselves, minimizing humans-in-the-loop. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, supporting excellent teams, and managing complex cross-functional projects.

RESPONSIBILITIES:

• Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:

• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues

• Building relationships to identify requirements and manage expectations

• Collecti

Department: Starlink Enterprise Sales & Account Management