Staff UX Researcher - AI Agents

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

You will proactively construct and own an AI-forward research roadmap for key product pillars at Okta, operating at the intersection of Identity, Security, and Artificial Intelligence. As a Staff-level individual contributor, you will drive both qualitative and quantitative methodologies to define user experiences for non-deterministic AI agents, automated workflows, and developer platforms. Additionally, you leverage agentic tools and AI workflows internally to scale qualitative coding, synthesis, and research operations across the organization.

In this role, you’ll get to:

• Drive AI Agent Research: Lead foundational and evaluative research on autonomous AI agents and the security thereof.

• Execute Balanced Mixed-Methods: Drive qualitative depth (contextual inquiry, cognitive walkthroughs) and quantitative rigor (large-scale surveys, behavioral telemetry, statistical modeling) to evaluate AI products.

• Pioneer AI Research Operations: Integrate AI tools, prompt engineering, and agentic research workflows into your daily practice to accelerate quality research outputs.

• Lead Cross-Discipline Collaboration: Facilitate research to drive cross-discipline clarity, executive alignment, and decision-making across complex security and admin workflows.

• Solve Complex

Department: Product Design & UXR-650