Sr. User Researcher

ABOUT THE ROLE

Peloton is seeking a Senior User Researcher with a strong foundation in hardware research to support the innovation, iteration, and optimization of our Bike, Tread, and Row products, as well as the development of future Peloton products and experiences. While hardware will be the primary focus of this role, this researcher will also bring experience in software and digital experiences - helping us understand how the physical and digital come together to shape the holistic Peloton Member journey. This Senior User Researcher will work directly with Product Managers, Industrial Designers, Mechanical Engineers, Field Testing Program Managers, Data Scientists, and Product Designers, and will report to the Director, User Research.

YOUR DAILY IMPACT AT PELOTON

• Continually evolve our process for organizing user research and testing across multiple product teams, ensuring appropriate prioritization of projects, and crafting and managing short and long term research roadmaps and plans

• Collaborate with Product Managers, Industrial Designers, Engineers, and Field Testing Program Managers to identify hardware user research goals based on ambiguous problem statements, and then scope, plan, and execute research to address those goals

• Collaborate with Product Managers, Product designers, Data Scientists, and Engineers to scope, plan, and execute software research, as needed

• Partner with research operations to source participants for user testing, and handle logistics and schedules around live, in-person or remote testing

• Conduct user research for hardware and software, and the interaction between the two

• Conduct user research on design mockups, prototypes, beta versions, and finished products and features supplied by the Product teams

• Compile and present findings to the relevant partners in a clear and concrete way, that enables stakeholde

Department: Product Development