Sr. Business Analyst, Workforce Planning (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. BUSINESS ANALYST, WORKFORCE PLANNING (STARLINK)

The Sr. Business Analyst, Workforce Planning (Starlink) leads proactive workforce planning and optimization, with a strong focus on managing demand volatility. This role uses short- and long-term strategies to help the organization scale efficiently while protecting customer experience and service levels.

RESPONSIBILITIES:

• Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics

• Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization

• Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making

• Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions

• Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling

• Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices

• Drive continuous improvement initiatives to improve forecast accuracy, reduce the impact of volatility, and strengthen operational resilience

• Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

BASIC QUALIFICATIONS: </s

Department: Starlink Customer Operations