Sr. Business Analyst (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. BUSINESS ANALYST (STARLINK)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. This role will be responsible for driving data-driven decision making by conducting deep analyses, building scalable metrics and dashboards, automating processes, and partnering across the organization to identify opportunities that improve customer outcomes, accelerate revenue, and increase operational efficiency. You will own end-to-end data integrity and tooling while translating complex insights into clear, actionable recommendations that influence leaders and support the rapid growth of Starlink.

RESPONSIBILITIES:

• Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes

• Define and develop department-level metrics and associated dashboards that quantify the health of our customer accounts and influence change

• Integrate with all levels of the business to understand current workflows and identify systematic gaps

• Develop automation that accelerate revenue, mitigates business risk or creates efficiencies within Starlink Business Operations and across teams

• Own data integrity, tool maintenance, and reporting quality

• Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in troubleshooting

• Improve data capture for future Account Management use cases, identifying front-end requirements and collaborating with software development

Department: Starlink - Global Operations