Spaceport Operations Specialist

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SPACEPORT OPERATIONS SPECIALIST

The role of a Spaceport Operations Specialist is to provide leadership for housing accommodations, hotel operations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. Duties include coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with guests and residents, hiring and developing talent, ensuring the team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, and setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of excellent customer service and quality living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

• Oversee Spaceport Village operations, including leasing/rental housing and hotel operations, transportation, amenities, and events

• Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility

• Train staff on customer service, anticipating guest needs, and problem resolution

• Enforce proper safety practices with staff and leads

• Coordinate and enhance time management for the team

• Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs

• Create and maintain in-person and online training material

Department: Starbase Spaceport - Core