Solutions Architect

About the Role The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program. MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project. Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro. This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change. Innovation Architects operate as trusted advisors to both business and technical stakeholders. They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro What you'll do - Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation - Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones - Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement - Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability - Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing - Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives

Department: Sales; Team: Professional Services