Site Reliability Engineer II

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; or Akron, OH. The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications. Qualified candidates will demonstrate growing expertise in site reliability practices, with skills in incident response, system monitoring, automation, and performance troubleshooting. You will collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform.

How you'll add value:: Execution & Collaboration Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis. Identify and automate manual processes to improve efficiency and reduce risk. Enhance and evolve monitoring tools and platforms to improve observability. Promote and apply best practices for reliability, scalability, and performance across engineering. Implement and support cloud automation using Terraform, Ansible, or CloudFormation. Work within change management protocols to provide maximum uptime for production systems. Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis. Partner with developers, architects, vendors, and IT teams to ensure reliable system operations. Research and remediate vulnerabilities in coordination with security teams. Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures. Standards & Process Apply company policies and procedures when handling operational tasks and incidents. Suggest and implement improvements to operational processes and monitoring practices. Contribute to technical diagrams, documentation, and runbooks for system reliability. Learning & Growth Expand expertise in cloud services (Azure, AWS, or GCP) and container platforms (EKS, ECS, AKS). Build proficiency with observability and monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios). Develop scripting and automation skills using Python, Bash, PowerShell, or similar. Participate in planning discussions by contributing technical input on system stability and reliability. What you'll need to be successful in this role:: BS in Computer Science, Information Systems, or related field (or equivalent experience). 2–4 years of experience in site reliability engineering, DevOps, or cloud operations. Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob s