Senior Technical Program Manager, Service Engineering

Senior Technical Program Manager, Service Engineering

In this role, you will: Establish and maintain clear program reporting and KPIs to communicate status, risks, and accomplishments to stakeholder Lead cross-functional planning and execution to scale vehicle testing operations and align day-to-day activities with corporate goals and program milestones. Proactively identify, escalate, and drive resolution of issues impacting testing efficiency and manufacturing readiness. Track and drive key service performance metrics, including Mean Time Between Failures (MTBF), Mean Time to Diagnose (MTTD), Mean Time to Repair (MTTR), fleet-level availability, and Bot-to-Technician ratio Lead effective communication and coordination across teams by establishing processes, leading meetings, and ensuring alignment on deliverables, timelines, and risks Qualifications: BS or MS degree in an engineering or management discipline 10+ years of experience in manufacturing operations, engineering, program management, or fleet operations Strong track record in managing complex cross-functional projects or programs Experience with documentation tools such as Jira, Smartsheet, or Confluence Bonus Qualifications: PMP Certificate Prior experience working in a startup or automotive environment Experience in launch and scaling of volume production.