Senior Team Lead, GTM Instructional Design

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

The Senior Team Lead, GTM Instructional Design will help manage the day-to-day execution of customer-facing learning content across ZoomInfo University and related customer enablement programs.

This role will oversee content operations for the team members responsible for building and maintaining eLearning, video, and customer education assets. The role is focused on project managing content builds, reviewing and improving content quality, supporting ticket intake and assignment, coordinating with cross-functional SMEs, using AI tools to improve content workflows, and reporting on key Customer Enablement metrics.

This is a player-coach role: the Senior Team Lead will guide execution across the team while also contributing directly to content creation, editing, or maintenance when priority work requires hands-on support.

This role reports to the Director of Customer Education & Enablement.

What You Will Do:

Content Operations & Project Management

• Manage the day-to-day execution of course, video, and customer enablement content builds across the instructional designers and Customer Enablement Managers.

• Help manage the Customer Enablement Jira board, including ticket intake, triage, assignment, prioritization, sequencing, status updates, and follow-through.

• Translate approved content requests into clear build requirements, including audience, objective, source material, SME input needed, format, timing, and review expectations.</

Department: 903 Client Services - Customer Enablement