Senior Product Operations Specialist

Every great show has a stage manager: the person backstage calling every cue so the audience experiences only the performance. Product Operations plays that role for Mercury's product organization—building the operating systems, programs, and rhythms that let product teams spend less time navigating process and more time building radically different banking*.

We're looking for a Senior Product Operations Specialist to help scale the way Mercury builds products. You'll own some of our highest-impact operating programs—from launches and onboarding to product culture and organizational planning—while continually improving how they work as the company grows.

You'll partner closely with the Product Operations Manager and Product leadership to translate strategic direction into durable operating systems. Sometimes that means designing a new program from scratch. Other times it means taking something that's already working and making it dramatically better. You'll combine program leadership, operational judgment, and strong cross-functional relationships to ensure our product organization operates with clarity, consistency, and speed.

This is a role for someone who loves building leverage. Someone who sees operations not as administration, but as product design applied to how teams work.

Key Responsibilities:

• Own Mercury's Product Launch Program: Own Mercury's launch operating model, ensuring launches move through review with clear ownership, strong cross-functional coordination, and high quality. Continuously improve launch workflows, review processes, and retrospectives as Mercury scales.

• Lead the New Grad PM Rotational Program: Own Mercury's rotational program for early-career Product Managers. Coordinate rotations, partner with managers and leadership, and evolve the program to deliver an exceptional development experience.

• Build and Own PM Onboard

Department: Strategic Operations