Senior Product Manager - Self service cloud

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

The Product Manager will lead critical areas within self-service cloud growth, empowering self-service customers and trial users to be successful. This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud.

What You Will Be Doing

• Define the vision and roadmap for self service cloud growth, encompassing: onboarding and trial experience, product features adoption and trial activation, customer interviews and churn analysis, product engagement analytics and email nurturing.

• Partnering with engineering leads to prioritizing technical investments and establishing realistic delivery timelines.

• Collaborate with downstream Elastic solution teams (Observability, Security, Enterprise Search) to understand their specific onboarding flows and trial experience.

• Drive technical decision-making regarding onboarding, activation, expansion and retention of self-service customers.

• Interface with customers and trial users to gather feedback on trial experience.

• Collaborate with Sales & Marketing on competitive positioning and brand awareness.

• Drive native integrations with 3rd party developers platforms.</li

Department: SSC