Senior Forward Deployed Engineer

Senior Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They partner directly with customers to design, build, troubleshoot, and improve production solutions, and they are ultimately accountable for helping customers get to production.

This role is best suited for engineers who want to own technical outcomes end to end: understanding what a customer is trying to build, shipping the integration, and feeding learnings back into the product roadmap.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Responsibilities

Customer success

• Serve as the primary technical owner for customer engagements from initial discovery through production rollout

• Understand each customer's architecture, constraints, and definition of success, and drive toward that outcome

• Manage expectations, communicate risks clearly, and help customers navigate technical decisions with confidence

Technical integration

• Build the connectors, pipelines, and supporting tooling needed to make the platform work inside real enterprise environments

• Write production-quality code, troubleshoot issues, and implement fixes directly in active workstreams

• Work effectively within customer environments that have different stacks, infrastructure, and integration constraints

Product feedback loop

• Capture product feedback with precision, including logs, reproduction steps, and a clear proposed path forward

• Use customer engagements to identify product gaps, surface recurring patterns, and help improve the product roadmap

• Document technical decisions and tradeoffs clearly so product and engineering teams can extend the work

Workstream collaboration

• Partner closely with product and engineering teams to help turn field patterns

Department: Magenta