Senior Director, IT Product Management — GTM & Customer Experience

About the role:

We are seeking a visionary, product leader to own the AI-driven transformation of the platforms powering Rubrik's Go-To-Market (GTM) and Customer Experience (CX) capabilities. This is a hands-on leadership role — architect and player-coach, accountable for the end-to-end product vision, agentic system design, and delivery of intelligent experiences across the revenue lifecycle, from prospect to quote to cash to renewal and support. You will lead a team of product managers and partner deeply with engineering to move beyond traditional SaaS UIs toward multi-agent orchestration.

North Star: Redesign how Rubrik sells, partners, launches products, and serves customers as an AI-native, agentic system — not incrementally better SaaS screens, but autonomous workflows that own outcomes. You are the product leader who turns that ambition into a shipped, governed, measurable reality — and who raises the craft of AI product management across the GTM and CX estate.

What you'll do:

• Own the multi-year product vision and roadmap for embedding advanced AI across the entire GTM and CX stack; translate corporate strategy into a rigorously prioritized portfolio of AI initiatives, each grounded in measurable business impact.

• Bring hands-on mastery of the GTM and CX domains — ,Quote-to-Cash (Q2C), partner motions, and post-sale onboarding and support — and use it as the source of truth for every design decision.

• Redesign the process from first principles before introducing tooling or agents — simplify, standardize, and remove steps that exist only to serve legacy systems.

• Re-imagine Q2C and NPI as clean, measurable flows; only then apply automation and agentic orchestration to the steps that remain.

• Instrument every process so cycle time, productivity, and value delivery are visible and improvable.

• Define the data contracts and ma

Department: Information Technology & Services