Developer Support Engineer

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Responsibilities

• Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion

• Operational management of Support tickets

• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction

• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.

• Exceed customer expectations on response quality, timeliness of responses and overall customer experience.

• Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.

• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

• Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices

• Collaborate with other departments in the company to achieve customer satisfaction

• Contribute to and maintain repository of product area specific knowledge and promote a culture of team knowledge sharing and collaboration within Support.

Requirements

• 5 years+ of technical support and/or

Department: Customer Support-740