Senior Customer Enablement AI Programs Manager

CSQ426R319

Senior Customer Enablement AI Programs Manager

As a Senior Customer Enablement AI Programs Manager, you will own the AI strategy and roadmap for the Scaled Customer Enablement Agent Suite — bringing together GTM activation, applied AI, and enablement strategy. You will define how the agents retrieve, reason over, and surface enablement insights to global Account Teams, turning learner and account data into prescriptive, just-in-time recommendations that improve account health and grow the number of trained users across our customer base.

By automating GTM processes, you will ensure Account Teams and customers receive consistent Databricks enablement planning resources. You will be responsible for driving the AI roadmap for customer enablement, compounding enablement as a strategic leverage for our customers and for Databricks.

This role will report to the Global Customer Enablement Practice Senior Director. This is an exciting opportunity for a motivated and innovative entrepreneur with a passion for working across departments and across regions.

The impact you will have:

• Own the product roadmap and architecture direction for the Scaled Customer Enablement Agent Suite — defining the data inputs, retrieval sources, and agent behaviors that generate enablement recommendations.

• Lead the rollout and drive field adoption of the Scaled Customer Enablement Agent Suite, delivering automated learning insights and proposals to Account Teams.

• Structure the enablement knowledge base for retrieval — designing content schemas, metadata, and chunking so agents return accurate, grounded outputs — and maintain the underlying customer enablement playbook.

• Define the signals and triggers — usage patterns, learning milestones, and account-health thresholds — that prompt the agents to surfac

Department: Education & Training