Senior Consultant - Post-Implementation

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant in our Quality team who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live QMS, Quality Docs (document management), and Training (LMS) customers. In this role, you can build long-term relationships and partner with customer administrators at Sponsors and CMOs to deliver solutions that meet their business needs. This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing role, with travel requirements at select times of the year for internal or customer events. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do: Provide post-go-live administrative support for multiple clients Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training Bulk import/export of content and data Ad hoc training of users and administrators Analysis and deployment of new product features Maintenance of production and sandbox environments Creation of regular and ad hoc customer reports Requirements: 8+ years of experience with configuring/supporting/implementing software in Life Sciences, Healthcare or Regulated industry Customer service or consulting experience Ability to quickly understand client requirements and needs and articulate potential solutions Experience fulfilling customer needs and managing expectations Strong organizational skills with the ability to switch tasks quickly Excellent verbal and written communication skills Nice to Have: Project management experience Understanding of Life Sciences drug development process Understanding of Life Sciences compliance and validation requirements Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems Interviewing with Veeva: We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. Within 3 days, you will receive a link to a personality assessment administered by a third party. Once you complete the assessment, our team will review your full application package and follow up via email with our decision. If moving to the interview stage, the process is as follows: A conversation with the hiring manager A practic