Senior AI ML Operations Engineer

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Job Description/ Responsibilities:

• Designing, developing and maintaining stable and reliable AI/ML Ops platforms / pipelines

• Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable

• CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools

• Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms

• Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable

• Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time.

• Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable

• Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users

• Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production.

• Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow.

• Security &

Department: Platform