Project Advisor

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you. Angi at a glance: - Founded in 1995 as Angie’s List and rebranded in 2021 - Global company with 9 brands in 8 countries and employees worldwide - Homeowners have turned to us for 300 million home projects and counting ABOUT THE TEAM We're expanding our Center of Excellence (COE) — a specialized Project Advisor team within Homeowner Success. COE Project Advisors are primarily outbound calling representatives who proactively connect with homeowners, and who also field return inbound calls from homeowners responding to prior outreach. In this role, you'll partner with homeowners to get Jobs Done Well — uncovering their project needs and matching them with the right pros — while representing the highest bar of service quality and consistency for the broader Project Advisor organization. Since COE sets the standard for the team, members are also called on to participate in pilots, tests, and process improvements as business needs arise — helping shape how new tools, workflows, and initiatives roll out across the wider organization. If you thrive in a dynamic, outbound-driven environment, bring excellent communication skills, and are committed to continuous improvement, we encourage you to apply. WHAT YOU’LL DO: OUTBOUND & INBOUND CUSTOMER SUPPORT - Proactively place outbound calls to homeowners to advance their project journey and identify additional needs. - Field return inbound calls from homeowners responding to prior outreach, providing professional and courteous support. - Identify, uncover, and discover additional project needs through natural convers

Department: Customer Care; Team: Homeowner Experience