Program Manager, Technical Enablement

Scale AI’s customer-facing engineering organization is one of the fastest-growing and most technically demanding in enterprise AI. Frontier Agentic Engineers sit at the center of our most strategic relationships; building, integrating, and troubleshooting directly with customers. Until now, there has been no dedicated enablement function to support them.

As Program Manager, Technical Enablement, you will build that function from the ground up. Your job is to make sure every engineer who joins this team ramps quickly and confidently, has access to an authoritative, maintained knowledge base they can actually trust, and stays sharp as Scale’s platform and product surface evolves. You will own the full enablement lifecycle for customer-facing engineering, from day one onboarding through ongoing development, and you will be measured on ramp speed, knowledge base health, and the sustained readiness of the teams you support.

This role sits within the Enablement org and partners closely with FAE leadership, the broader Enablement team, and cross-functional stakeholders across Product, Engineering, Sales, and Delivery.

You will:

Build and Own Engineering Onboarding

• Design and launch a structured, role-based onboarding program for new FAE hires, taking engineers from environment setup through meaningful technical contribution within their first 30 days.

• Define fully ramped success criteria by role and communicate them clearly to new hires and their managers.

Own and Govern the Engineering Knowledge Base

• Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering, eliminating fragmentation, broken link chains, and stale documentation.

• Establish a review cadence to keep content current as the platform evolves; tag owners and set expiration dates for key docs.

Department: Enterprise