Principal Product Designer, Toast IQ Core (AI Product Team)

About Toast

Our focus is on building the platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we'll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a business and delighting customers easier and scalable. It's why tens of thousands of businesses love Toast.

Toast IQ is our AI assistant, designed to give restaurant operators smarter insights, deeper personalization, and the ability to take action across the Toast ecosystem. Building on this foundation, we're investing heavily in agentic capabilities by giving operators the ability to delegate real work to Toast IQ , not just view insights.

We're entering an exciting phase of expanding this product to tens of thousands of businesses. That expansion depends on getting the core interaction patterns right once, and getting the whole company aligned behind them. That's where you come in.

About this role

As the Principal Product Designer for Toast IQ Core, you will define the interaction language for agentic experiences at Toast including the patterns, behaviors, and components that every team building on top of Toast IQ will use. This isn't a single-surface design role. Your job is to figure out what "good" looks like when a restaurant operator moves from viewing a dashboard to delegating work to an AI agent, and then to get product, engineering, and design teams across the company to build on that foundation instead of inventing their own.

You'll set direction hands-on, in Figma, in prototypes, in critique, and through influence: building the conviction and relationships needed for other teams to adop

Department: R & D : UX : Customer Experience Platform