Workplace
hybrid
Employment
Full-Time
Published
Jul 16, 2026
Closes
No date supplied
The role
ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE As a Partner Success Manager at Abridge, you will play a crucial role in ensuring the satisfaction, adoption, and growth of our solutions within our customers' environments. You will be a key member of the commercial team and work closely with clinicians, administrators, executives, and additional stakeholders to understand their needs, provide ongoing support, and drive the successful utilization of our products and services. You will report to Abridge’s Director of Partner Success. WHAT YOU’LL DO - Adoption Success: - Build and maintain strong relationships with assigned customers including their clinicians to ensure retention and support continued growth. - Act as a trusted advisor to customers, offering guidance and best practices to growth utilization and adoption of Abridge across the organization. - Understand user workflows, pain points, and objectives to align our solutions with their needs
Requirements
Department: Commercial; Team: Partner Success - Strategic