Partner Success Lead

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic's consulting and systems integration partners now sell and deliver Claude work at growing volume, and selling alongside partners is working. What matters next is delivery: whether the partner completes the work, whether the customer's Claude usage grows and holds, and whether the outcome is good enough that the customer asks for that partner again.

The Partner Success Lead owns that outcome. You will hold a book of in-flight customer engagements across a set of managed partners in North America. From the day our Partner Delivery program matches a customer engagement to a partner in your book, you own it to a completed outcome: the work finishes on scope, the customer's Claude usage grows, and a stalled engagement gets diagnosed and unblocked before the customer disengages. You wake up every day on one question: what is each partner in my book doing, and is the work getting done.

Key responsibilities:

• Own every customer engagement in your book from partner match to completed outcome. Know the state of each one every week: scope, timeline, blockers, and the customer's Claude usage trend.

• Run the weekly delivery review across your book, and bring stalled or at-risk engagements to the weekly at-risk account review with a diagnosis, an owner, and a specific ask rather than a status list.

• Unblocking. Partner capacity, scope creep, customer readiness, product questions, deal-registration conflicts, and customer dissatisfaction with partner work: get each issue to the right internal team and stay

Department: Sales