Operations Specialist, Bluebikes

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Bluebikes , the Boston area’s public bike share system. We’re looking for an Operations Specialist who wants to continue the micromobility revolution.

As the Operations Specialist, you will support the General Manager of Bluebikes in developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience. You’ll roll up your sleeves for some hands-on problem solving, while also tackling big picture projects to improve the Bluebikes system.

If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you!

Responsibilities:

• Ensure smooth daily field operations: monitor performance, create/refine playbooks and SOPs, support workforce planning, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot

• Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements

• Own end-to-end processes like invoicing and asset tracking to support the success of the business

• Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies

• Support the Bluebikes team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects

• Communicate clearly and confidently with stake

Department: LUS Bike Market Operations