Operations Program Manager / Associate, Industrial Partnerships - Robotics

At Scale, we are developing the data infrastructure that powers reliable AI systems in the physical world. The Industrial Partnerships team is a critical function for scaling high-quality data collection through a global network of external partners, expanding our capacity and geographic reach. Joining this team offers a unique opportunity to build complex operations and lead cross-functional coordination to launch new partners and transform that network into a world-class operational engine.

These roles are responsible for identifying and signing new partner businesses, and coordinating day-to-day operations with existing partners, including performance tracking and ongoing support.

You will:

• Identify and engage prospective partner businesses and manage the process through to signed agreement

• Coordinate day-to-day operations with signed partners including onboarding and ongoing support

• Track partner performance and data collection targets

• Support hardware deployment and basic troubleshooting on partner premises

• Communicate regularly with internal teams (product, strategy) and partner contacts

• Help identify and implement process improvements based on operational feedback

Ideally you'd have:

• Strong professional communication skills in both Spanish and English.

• Bachelor’s degree in Business Administration, Economics, Logistics, Industrial Engineering, or related fields (open to both technical and non-technical degrees).

• Industry experience (+2) in physical/on-site operations, logistics, business development, account management or analytics.

• Experience in the field: warehouses, factories, logistics centers.

• Analytical, strategic, and process improvement capability.

Nice to haves:

• SQL Proficiency

• Experience working with CRM systems

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Department: Physical AI Operations