Operations Manager - Global Business Consulting

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Are you a high-energy, team first, problem solver looking to accelerate your career in business operations? In this role, you will manage core operational processes for Veeva’s global Business Consulting practice, ensuring smooth execution, organizational efficiency, and data-driven insights that empower our field teams to scale. As a trusted thought partner, you’ll have end-to-end ownership of key operational processes to streamline business execution at scale.

What You’ll Do: Drive Practice Operational Discipline: Help streamline and maintain best practices across the Business Consulting practice, using data and clear communication to influence field teams and practice leaders without direct authority Enable Data-Driven Decision Making: Track key operational metrics, generate actionable insights, and ensure reporting accuracy so leadership can make fast, informed business decisions Streamline Operations & Improve Efficiency: Continuously audit current workflows to identify friction points; proactively build solutions that maximize productivity, eliminate administrative drag, and minimize costs Act as a Collaborative Thought Partner: Build strong, cross-functional relationships across Business Consulting and broader Veeva teams, always keeping the bigger picture in mind and jumping in to support peers when needed Adapt to Dynamic Priorities: Maintain agility in a fast-paced, evolving organization, anticipating operational challenges before they arise and pivoting quickly to address shifting business needs Maintain Process & System Integrity: Ensure team adherence to operational procedures, taking deep personal ownership over deliverables and fixing issues root-cause when process gaps occur. Requirements: Bachelor’s degree in Business, Finance, Operations, Data Analytics, or a related field, or equivalent practical exposure (e.g. 2+ years of corporate/consulting experience). Demonstrated experience improving or automating manual processes in a school, project, or work setting Demonstrated experience working in complex people environments, adeptly managing relationships upwards, downwards, and with peers to achieve a goal Familiarity with data visualization or analytics tools (e.g., advanced Excel, Tableau, Power BI, or Salesforce) Strong Operations Mindset: A natural inclination to keep processes buttoned up, paired with a relentless drive to bring order, logic, and structure to complex or fluid workflows. Mission-First Tea