Operations Lead

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive, a subsidiary of Lyft that offers vehicle access to Lyft drivers through a flexible car rental subscription program, is seeking a passionate, organized, and bold Operations Lead to join our team in Baltimore. In this role, you will report to the Regional Operations Manager and be responsible for leading a team and overseeing a fleet of vehicles. Your duties will include leading and developing a team of Operations Associates, driving operational excellence, fostering a value-based culture of continuous improvement through deep data analysis and problem-solving to identify performance gaps and delivering on company’s key performance metrics. . At one of our Flexdrive facilities, you and your team will support the community through Lyft's Express Drive program, a key driver of our growth. Lyft drivers are the backbone of our customer-obsessed organization, and your role will be to ensure that every interaction with them has a purpose to serve and connect.

Responsibilities:

• Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities

• Lead the team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes

• Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback

• Drive high utilization metrics by managing the vehicle s

Department: AV & Fleet Operations