Marketing Platform Operations Manager

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

As the Marketing Platform Operations Manager, you will own data quality and data flow across Smartsheet's marketing technology stack with a particular focus on how lead and account data moves between systems, where it breaks down, and how it can move better in an AI-first environment. You'll dig into the mechanics of our lead flow: where data originates, how it's enriched and scored, how it syncs across platforms, and where gaps or failures cost the business pipeline. This is a hands-on, systems-fluent role. You'll partner closely with Marketing Platform Operations, Campaign Operations, Analytics Engineering, and Sales teams to diagnose data issues, improve data architecture, and support the evaluation and rollout of new tools that improve enrichment, orchestration, and data integrity across the funnel. You'll also contribute to broader Marketing Operations initiatives as they arise.

This role reports to the Director, Marketing Platform Operations and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Own data quality standards across CRM and Marketing Automation Platform (MAP), including field completeness, accuracy, and consistency.

• Lead deduplication efforts and ongoing hygiene initiatives across contact, lead, and account records.

• Diagnose root causes of recurring data quality issues and design scalable fixes rather than one-off cle

Department: Marketing Operations