Manager, Commercial Customer Success

Manager, Customer Success

As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Drive and influence the full renewal and expansion sales cycle

• Serve as an advisor and role model for exemplary customer service

• Balance autonomy with effective communication upwards

• Act as a regional/segment owner and escalation point for relevant matters

• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth

• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges

• Focus on talent attraction, retention, and development to create high-performance teams

Who You Are:

• Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space

• 3+ years of experience leading a high-performing team of Customer Success Managers

• A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities

• Familiar with the B2B tech or subscription-based software space

• Comfortable

Department: Commercial Customer Success