Manager, Care Operations

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you. Angi at a glance: - Founded in 1995 as Angie’s List and rebranded in 2021 - Global company with 9 brands in 8 countries and employees worldwide - Homeowners have turned to us for 300 million home projects and counting About the role Angi’s Care Operations team coordinates the staffing strategy for phone agents across multiple lines of business. In this role, you’ll be deeply involved with our phone staffing strategy for Pro Care teams focusing on frontline support, onboarding assistance, and pro retention. The key mission for our phone reps is to help pros who work with Angi or want to work with Angi get the most out of the partnership. Join us in reshaping how Angi engages with pros as the Manager of Care Operations! In this role, you’ll work alongside the Care Operations team to optimize our global workforce management team and drive strategic improvements to the tools we use everyday. As part of this team, you’ll become an expert in deploying innovative technology and tools (including AI, which is rapidly evolving / disrupting the customer service industry), learn how to harness data to make informed business decisions, and enhance our strategy playbook to scale improvements in how we connect and interact with pros. Day-to-day, you’ll devise strategy for our workforce team, manage priority projects, and collaborate cross-functionally to drive measurable results in critical areas of our business. Additionally, you'll increasingly help manage key relationships with workforce partners and provide guidance to influence the roadmap. What you’ll do - Coor

Department: Operations & Strategy; Team: Operations & Strategy