Workplace
remote
Employment
Full-Time
Published
Aug 11, 2026
Closes
No date supplied
The role
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
What You'll Do:
• Handle complex help desk inquiries requiring analysis and adaptation of standard procedures.
• Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements.
• Perform advanced troubleshooting for desktop, hardware, and web application issues.
• Conduct comprehensive remote support sessions for multi-system technical problems.
• Develop and deliver client training on system usage and best practices.
• Contribute to knowledge base articles and process documentation improvements.
• Proactively identify system issues and coordinate appropriate response measures.
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Requirements
Department: 891 Corporate Engineering - G&A - Infrastructure Technologies