IT Operations Engineer

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions. The Role This onsite IT Operations Engineer position at Skydio's HQ is the front line of employee technology support — the person who makes sure every new hire's first day starts smoothly, every equipment request gets fulfilled, every conference room works when a meeting starts, and every walk-up question gets answered fast. You'll own the full employee technology lifecycle: onboarding, transfers, offboarding, equipment provisioning, purchasing, conference room support, and day-to-day employee technology support. As the face of IT, you'll be the first point of contact for walk-up requests and helpdesk tickets, gathering the right information, resolving issues where possible, and coordinating with the appropriate IT teams when additional expertise is needed. You'll also ensure employee accounts and devices are correctly provisioned throughout their lifecycle using Okta and JumpCloud while continuously improving operational processes. The ideal candidate is a proactive, personable operator who's comfortable being the visible face of IT in the office — someone who treats a broken conference room mic or a new hire's Day 1 laptop with the same urgency as an escalated ticket, and who's always looking for ways to make the process a little smoother next time. Location: This is an office-based position that requires 5

Department: Operations; Team: IT