Workplace
On-site
Employment
Full-Time
Published
Aug 20, 2026
Closes
No date supplied
The role
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Helpdesk Technicians support SpotOn Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. Level II Technicians focus on tickets for the majority of their day – both frontline and as an initial escalation point of contact. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned. ESSENTIAL FUNCTIONS - Keep regular office hours in assigned SpotOn office - Handling tickets for tasks such as; - User administration (onboarding, offboarding, changes, resets, unlocks, etc) - Desktop support (hardware, software, and services) - Licensing (provisioning and deprovisioning) - Hardware requests - First response for issues from VIP (ELT & EAs) - Asset tracking (assignment, return, retirement) - Auditing (User and Accounts) - Regular maintenance and patching - Specialist for specific products and services - Takes ownership of special projects as needed - Respond to unexpected issues - Other duties and projects as assigned MINIMUM QUALIFICATIONS - Intermediate Kn
Requirements
Department: Engineering; Team: Helpdesk