IT Engineer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Our team is growing and hiring for an IT Engineer based in Barcelona, who is capable of spearheading IT technical solutions and providing a variety of IT support for Spanish and EU employees. The ideal person must be resourceful, technical, and love to work in a fast-paced, multinational environment. You will have a sense of autonomy and job ownership. We are looking for someone with a high level of service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.

What You'll Do: Interact with internal clients to help to resolve all levels of IT-related issues and provide answers promptly Evaluate and test new technologies (hardware/software) Build and maintain vendor relationships, manage the purchase of hardware and software products and ensure that company assets are maintained responsibly Manage and deploy corporate PCs/Macs New hardware configuration Machine image maintenance Diagnosis and repair Coordinate warranty repairs Manage Zoom systems Maintain inventory and IT asset data (serial numbers, software keys, locations, etc.) Shipping, recycling, and disposal of computers, peripherals Assist in the management of hosted IT applications (Okta, Google G Suite, Fleet, Zoom, MS O365 etc.) General IT routine tasks including: IT account management for on-/off-boarding of employees Diagnosing and repairing end-user IT devices IT ticket management Resolve escalated technical IT matters Requirements: 4+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT roles Eligible to live and work in Spain Excellent verbal and interpersonal skills in English Able to travel cross-region (<10% travel time expected) Nice to Have: Spanish language skills Certificate(s) of CCNA / CCNP / CMNO /MCSE Professional experience in supporting MS Windows and/or Mac OS Knowledge of general IT security controls and best practices Experience documenting IT applications and training users Previous experience managing/mentoring colleagues Previous working experience in a global organization across multiple regions & time zones Degree in Computer Science/Information Technology or related discipline Interviewing with Veeva: We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. Within 3 days, you will receive a link to a personality assessment administered by a third party. Once you complete the assessment, our team w