IT Engineer

About the Role

As an IT Engineer, you will be working across identity, devices, SaaS platforms, and supporting end users. You should be organized, collaborative, and eager to learn while working within established systems and processes.

Responsibilities

• Provide reliable, hands-on IT support for our in-office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service.

• Support Together’s MDM fleet comprising macOS and some Linux devices.

• Provide in-office support by troubleshooting basic network issues and our A/V systems.

• Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls.

• Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission).

• Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences.

• Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates.

• Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks.

• Support onboarding and offboarding of Together employees, interns, and contractors.

• Support the IT team by creating reliable automations that reduce manual work and improve operational efficiency.

• Collaborates well with a team, but also able to work autonomously when needed: working in tandem with other locations and having consistency in practices, documentation, asset mgmt.,etc.

Requirements

• Prac

Department: Engineering