Implementation Lead, Brand Partnerships

Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. Substack empowers independent writers, artists, videographers, podcasters, and creators of all types to create, share, and make a living off their work through subscriptions, while offering them creative freedom, ownership, and a direct connection to their audiences. Brand Partnerships at Substack We're building Substack's sponsorships business from the ground up. The Implementation Lead makes campaigns scale into a marketplace. You own the operational backbone of the business: campaign workflows, integrations/operations, and marketplace quality that makes it all happen. When a brand’s ad ops team and solutions engineers need to understand each other, you're the translator. This is a founding role on a small team and a build role. Responsibilities - Serve as first-line solutions lead for brands & agencies accessing our marketplace - Implement scalable systems through campaign trafficking, QA, launch, delivery monitoring, and wrap - Build the pipes and process for the business: order management, campaign workflows, reporting, and billing handoffs - Execute and maintain the integrations brands expect, including tracking, third-party, and more - Generate an AI-first outbound engine to drive demand and onboarding into our system - Onboard brands and agencies, then troubleshoot fast when something breaks mid-flight - Work with design and engineering to decide what deserves real tooling and what an ad-hoc operation can handle for now - Write the playbooks and documentation that let the team move faster and better About You - 10+ years in ad operations, solutions engineering, or technical account management at a platform, publisher, or ad tech company - Hands-on experience with campaign trafficking, tag management, and third-party measurement or verification vendors - Fluency with data: strong s

Department: Sponsorships; Team: Sponsorships