Hospitality Specialist (Starbase)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

HOSPITALITY SPECIALIST

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Specialist enhances the overall guest experience across one or more of our food service outlets or catering locations by upholding exceptional standards of hospitality. They must possess a deep knowledge of hospitality principles and a solid grasp of food and beverage safety protocols. Collaborating closely with hospitality leadership, this role focuses on crafting unforgettable moments for guests through flawless service, while maintaining rigorous standards and expectations. The specialist is empowered to promptly resolve guest concerns or feedback, troubleshoot equipment challenges, apply creative problem-solving, and communicate effectively at all levels. The Hospitality Specialist supports SpaceX’s mission by upholding exemplary, professional, and welcoming service environments that enhance the productivity and morale of the workforce while ensuring the team is performing to departmental and company standards.

RESPONSIBILITIES:

• Execute services and catering/event requests, following detailed schedules and timelines, ensuring absolute guest satisfaction

• Support the setup, execution and breakdown of services/events including workstations, surrounding areas, dining, work, and storage spaces, ensuring safety and organization

• Collaborate with a team to meet time and quality standards set by leadership while working with urgency

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Department: Food Services - Starbase