Hiring Operations Lead - Link and OpenData (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Veeva Link builds connected data applications to improve research and patient outcomes, powered by a global network of freelancers. As Hiring Operations Lead, you will develop a seamless hiring engine and lead a remote team of coordinators to turn recruitment into a smooth, end-to-end process. Your mission is to design scalable workflows that prioritize speed and quality. By mastering capacity planning and operational metrics, you will ensure our research teams always have the talent they need. Success requires data-driven precision and hiring excellence. You are an organized, socially intelligent professional who uses logic to align stakeholders and drive outcomes. If you are a process-oriented builder ready to make a tangible impact in Life Sciences, this is your platform to scale something remarkable.

What You’ll Do: Build Smart Workflows: You will overhaul our hiring operations by building more robust logic into our current spreadsheet environment. You’ll focus on creating automated, well-aligned workflows that solve operational bottlenecks through process design rather than the "crutch" of a traditional ATS. Standardize Hiring Excellence: You will set the gold standard for candidate quality and process integrity. This includes designing robust verification protocols, ensuring only high-caliber talent enters the training pipeline. Optimize Team Performance: As the owner of the hiring team's output, you will monitor critical metrics to identify performance gaps. You’ll lead calibration efforts to ensure Hiring Coordinators meet quality standards while executing projects that measurably improve recruitment speed and conversion rates. Model Scalable Capacity: You will design and manage the headcount model for our Hiring Coordinators. By tracking incoming request volumes, you will ensure the team is perfectly sized to meet global headcount demands without bottlenecks. Servant Leadership: Lead, mentor, and inspire a team of remote Hiring Coordinators. You will foster a culture of high performance by providing clarity on targets and ensuring constant alignment with project quality requirements. Risk & Compliance Management: Proactively identify pipeline risks and operational incidents ensuring they are escalated and resolved through recurring process audits. Requirements: Data-First Mindset: 2+ years of experience in a fast-paced environment (Tech, Startup, Ops) with a proven track record of managing hiring processes. Process Mastery: You are a workflow specialist with deep experience in process design. You’re comfortable managing high-volume hiring targets and have the unique ability to build structured, scalable systems in environments that aren’t yet fully automated. Quality Oversight: Experience in leveraging team data to pinpoint quality gaps and recalibrating ou