Workplace
On-site
Employment
Full-Time
Published
Aug 13, 2026
Closes
No date supplied
The role
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. POSITION OBJECTIVE The Hardware Configuration Specialist independently performs hardware setup, software loading, and firmware updates to ensure devices are deployment-ready. This role maintains inventory accuracy, meets configuration quality standards, and helps identify process improvements that keep operations running smoothly. RESPONSIBILITIES - Configure and update hardware to meet specifications for deployment. - Maintain 99%+ accuracy in configuration, serial number tracking, and documentation. - Identify and quarantine DOA or unconfigurable hardware and report findings. - Ensure proper bin placement and labeling for configured equipment. - Conduct QA checks to verify firmware and software accuracy before release. - Collaborate with shipping and deployment teams to meet order timelines. - Suggest improvements that reduce configuration errors or lead times. - Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. - Review and verify outcomes before submission to maintain co
Requirements
Department: Customer Success; Team: Hardware Operations