Forward Deployed Product Manager, Enterprise

Role Summary

Scale is accelerating the development of AI across the world's most important organizations. The Forward Deployed PM is the person who makes enterprise deployments succeed from the product side — embedded with customers, shaping real production outcomes, and translating messy operational reality into high-signal input for the core platform.

This is not a roadmap PM, a CSM, or a solutions engineer. The FDPM owns product outcomes inside a portfolio of enterprise accounts: earning deep trust with senior customer stakeholders, driving deployments to production, identifying where the product is the bottleneck vs. execution, and feeding durable, specific signal back to the platform team. The best FDPMs have shipped products into large organizations and can tell the difference between a customer's stated request, their actual problem, and what the platform should do.

What You'll Do

• Own product outcomes for our highest impact enterprise accounts. You are the accountable PM for product delivery and customer value.

• Build trusted advisory relationships with VP/C-level buyers and senior technical leads. Become the reliable escalation point on the Scale side before issues surface externally.

• Drive deployments from contract to production. You have done this before for large organizations. You know what 'production-ready' actually means and you close the gap.

• Translate real customer workflows, friction, and priorities into high-signal product input for core platform teams. Not requirements docs — specific, evidence-backed product perspective with tradeoffs articulated.

• Distinguish where the product is the constraint from where execution, integration, or change management is. Drive each type of blocker to resolution through the right channel.

• Partner closely with FDEs so the account runs as a coordinated team, not a set of parallel workstreams. <

Department: Enterprise Product